Find answers to common questions or get in touch with our support team.
+254 781 515 650
Available 24/7
thelifemedpharmacy@gmail.com
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Nairobi: Same-day delivery for orders placed before 2 PM
Other Counties: 2-5 business days
We deliver nationwide across Kenya. Remote areas may require additional time.
Free shipping on orders above KES 5,000
Standard delivery: KES 200-500 depending on location
Track your order via SMS, email, or in your account dashboard.
Temperature-sensitive items: Medicines requiring cold chain are delivered in specialized packaging to maintain efficacy.
We accept returns within 7 days of delivery for non-pharmaceutical items in their original, unopened packaging. Due to safety regulations, prescription medicines and opened health products cannot be returned.
M-Pesa
Refunded to original number within 24hrs
Card Payments
Refunded to original card within 5-7 days
Damaged or Wrong Items?
Contact us immediately with photos. We'll replace or refund at no extra cost.
Still have questions?